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Reactivation issues?

I updated my credit card information to reactivate my EGR account. But when I check the link, it's not my personalized page. It is just
Should be

1 Community Answers

VIP Support

EGR Agent  
0 rated :

Keith, your subdomain seemed to be missing from the setup? Don’t know if this was our system error or not, but I’ve changed it to reflect what you have here. If you need any more help, let me know via the support email.
Cheers, EGR Support

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