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slow download of video


I'm brand new and this could be self-inflicted but I am seeing a slow download of the video materials and there are buffering delays? Is this common? Can it be corrected? I'm finding that if I pause it and come back in a few seconds, it's somewhat fixed. I can't imagine all prospects being willing to do that though.

1 Community Answers

VIP Support

EGR Agent  
0 rated :

Mike,

VERY sorry for the delay in getting back to you here. Usually buggering delays are very temporary and related to a bad connection or possibly software glitch where our video host is trying to serve up a higher resolution than it should for the given bandwidth. If the device and our video server are not communicating properly sometimes it serves up the wrong version and causes delays. If you are having very consistent issues please let us know what device you are viewing along with browser version and a screenshot of an internet speed test at the time of use. I have personally experienced what you are talking about but not common at all. Have you continued to have this problem?

Best,

Shawn

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